Help Desk Support: Use NetSupport TCO Help Desk to provide instant and cost effective web based support to end-users. Reduce the cost of support whilst at the same time improving productivity and the speed of problem resolution. Asset Management: NetSupport Manager enables you to automatically monitor and manage your enterprise hardware and software in real time. Asset information can be used to set up an appropriate budget by accurately calculating the number of H/W and S/W changes needed when upgrading your systems. Additionally it allows you to proactively manage organisational changes. Plan And Budget For Migrations: With the precise desktop configuration information NetSupport TCO provides, you can better budget for and plan application and operating system upgrades, such as Win2000. Control Enterprise Changes: NetSupport TCO captures every enterprise asset change, including relocated desktops, hardware upgrades, software updates, new users and more. With this information, you can measure change activity, ensure the changes are in line with corporate goals, plan future support requirements based on the historical rate of change and monitor the performance of your support team. Licence Management: NetSupport TCO will give you the information you need to determine if you are paying too much in licence fees and should increase or reduce software purchases.